Workforce Management

Building the next generation for WFM products

UKG / Ultimate software

Role: Lead Designer Next Gen
Cross-team workshop with 52 people


Situation

The Time products had serious problems, such as not working properly, missing features, and low performance.

Challenges

  • Lots to do with limited resources:
    The product had many gaps in the experience and we didn’t have the resources to do it all.

  • Collaborating in different locations and time zones:
    The WFM development team was based in Toronto, while the rest of the team was spread across 3 different locations and time zones.

  • Need for speed:
    Customers were switching to the competitors, so we had to act fast.

Actions I took

  • Assisted the UX manager in structuring the UX tasks to address multiple initiatives simultaneously. I developed a "UX game plan" to enhance our efficiency, which was adopted by the UX Manager.

  • Proposed and implemented a new collaborative approach that engaged team members and kept everyone motivated, regardless of their location.

  • Trained and supported the UX team in conducting Design Sprints, allowing us to deliver new features and fixes more quickly.

  • Co-organized an event for the entire Time domain, where I facilitated design sessions to gather ideas from the team for developing the next generation of Time products.

  • Collaborated with the UX researcher to schedule visits to our customers and gain insights into how they use Time solutions.

  • Designed and tested the next generation of WFM products in partnership with the UX researcher.

  • Led innovation initiatives within the Time domain to increase awareness and secure leadership buy-in.

Design workshops

I conducted design workshops so team members could openly share ideas and insights. By embracing diverse perspectives, we uncover innovative solutions and refine our design approach. Through structured discussions and interactive brainstorming, This inclusive, team-driven process not only sparked creativity but also enhanced team alignment, fostered mutual ownership, and drived us toward our strategic goals.

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UX Research

Engaged directly with managers to understand their current flows and pains around managing employees and schedules.

Northstar UX

In addition to my daily responsibilities of keeping the “lights on” for our current WFM product, I lead parallel design efforts to envision the next generation of WFM solutions. By leveraging user research and feedback, I identify opportunities to innovate and enhance the workforce manager experience—providing a unified view of the team and key employee information without requiring managers to leave the page.

Initial sketches of Next Gen Designs for the “Time” domain “My Team” would give a unified view for managers eliminating the need to jump from one place to another.

“My Team” would give a unified view for managers eliminating the need to jump to multiple place to get the employee information.

OUTCOMES

  • Delivered the design experience for “My Team”

  • Delivered the experience for “Unified Calendar”

  • Created and delivered the Customer journey for the Clock Team and recommendations

  • Winner “Ulti-Excellence” Award for 2019

  • Winner of 48 hours Hackathon with “Ultiflash” a chat bot assistant for time clock deliveries.

“Ultiflash” - Hackathon Award

“UltiFlash” - worked with the Clocks PMs to deliver an “Amazon-like” Clock experience Winner of 48Hours in 2019

“UltiFlash” - Created a chat bot to deliver an “Amazon-like” experience when ordering “time clocks” devices
Winner of 48 hours Hackathon in 2019

 
Innovation Product - Finalist at 48 hours in 2018 (Before I joined the Time domain)

Innovation Product - A Time clock in your hands
Finalist at 48 hours Hackathon in 2018

Testimonials

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Questions?